TERMS & CONDITIONS
These terms and conditions are subject to change without notice.
Last Updated: May 15, 2017
“Dr. Schrammek” means Dr. Schrammek Home GmbH and any subsidiaries and affiliates of Dr. Schrammek (including any that Dr. Schrammek may form or acquire in the future). We also refer to Dr. Schrammek as ‘we’, ‘us’ and ‘our’.
“Site” means the website at [www.drschrammekusa.com]. When we say “you” or “your” we refer to users of the site.
Dr. Schrammek Kosmetik USA will accept and carry out all orders solely on the basis of these Standard Terms and Conditions. Dr. Schrammek Kosmetik USA’s acceptance of Buyer’s order shall not be construed as an acceptance of any provisions on Buyer’s order form, which are inconsistent with or additional to these terms and conditions, unless specifically accepted in writing by the General Manager of Dr. Schrammek Kosmetik USA.
3. PLACING ORDERS
3.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
3.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
3.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
4.1 Items sold on the Site may be subject to tax. Prior to submitting your purchase request, you will see an estimate of the tax to be collected on your order. This tax amount will depend on various factors, including the items purchased and the shipment destination.
4.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
To provide you with the most convenient shopping experience on our site, we use a secure transaction system that protects all of your information and keeps it private. We cannot access any of your information and so does nobody else.
Our shop accepts the following payment methods in the checkout process:
- Credit card (Visa, MasterCard, American Express, Dinners Club, JCB)
6. CANCELLATION AND RETURNS
6.1 If you wish to cancel your order before it has been dispatched, please contact us at [email protected] immediately. We do not guarantee a successful cancellation if the order has been processed by our warehouse already. In that case we might be able to refund your order as stated in 6.2
6.2 Our returns policy does not affect your legal rights under the Distance Selling Regulations, The Sale of Goods Act or other legislation. If you wish to return an item bought from us please contact us first through [email protected] within 30 days of receiving the order clearly stating your full contact details and order reference number. Items returned during the 30 days must be in their original condition and packaging and under no circumstances should be used. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, is in un-saleable condition or which has not been returned to us in line with the specified return procedure. Any return made outside the defined timeframes will not be accepted.
6.3 We will issue any partial or full refund only to the original means of payment used during the respective order which is about to be partially or fully refunded.
We reserve the right to prohibit or limit sales to resellers or other parties who purchase a product from Dr. Schrammek with the intention to resell that product. We also reserve the right to limit the quantity of items purchased per account, credit card, shipping address, person, household or order for any reason.
8. SERVICE ACCESS
8.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
8.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
10. LIMITATION OF LIABILITY
In no event shall Dr. Schrammek Home GmbH, its officers, directors, agents, affiliates, employees, advertisers, or data providers be liable for any indirect, special, incidental, consequential or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, tort (including but not limited to negligence), equity or otherwise, arising out of or in any way connected with the use of this site or the products we sell on the site. Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.
11. WARRANTIES DISCLAIMER
The site and any product made available to you through the site is provided “as is”. Dr. Schrammek makes no warranties, expressed or implied, and hereby disclaims and negates all warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Dr. Schrammek does not warrant or make any representations concerning the accuracy, likely results, or reliability of the site.
Dr. Schrammek shall not be responsible for any losses or damages sustained by the Buyer or any other person because of misuse or misapplication of the products. Buyer shall defend, indemnify and hold harmless Dr. Schrammek and its agents and employees against any loss, damage, claim, suit, liability, judgment or expense (including, without limitation, attorneys’ fees) arising out of or in connection with any injury, disease or death of persons (including, without limitation, Buyer’s employees and agents) or damage to or loss of any property or the environment, or violation of any applicable laws or regulations resulting from or in connection with the sale, transportation, or use of the products by Buyer, whether caused by the concurrent and/or contributory negligence of Buyer, Dr. Schrammek, or any of their agents, employees or suppliers. The obligations, indemnities and covenants contained in this paragraph shall survive the consummation or termination of this transaction.
13.1 Your use of any information or materials on this website is entirely at your own risk, for which we should not be liable. It shall be your own responsibility to ensure that any products, service or information available through this website meet your specific requirements.
13.2 All images and logos are copyright to Dr. Schrammek and may not be used for personal or business use.
13.3 Unauthorized use of this website may give rise to claim for damages and/or be a criminal offence.
13.4 Missing or damaged products or any discrepancies with your invoice must be reported to our office within 24 hours of your receipt of goods.
13.5 Title to the items purchased by you on the Site (and the related risk of loss on these items) passes to you upon delivery of the items to the common carrier used by Dr. Schrammek.